Is AdvancedMD or Carecloud Better For My Business?

In order for your office to function properly, you need more than just your team to stay on task. You need a system, or even multiple systems that are going to improve your workflow. That’s why it’s important to consider a practice management software (PM) to handle these tasks for you.

AdvancedMD and Carecloud are both capable of tackling some of the bigger pain points medical providers find challenging about daily operations. But it’s tough to figure out which one will truly match the requirements your office needs.

That’s where we step in make sure the search doesn’t have you pulling your hair out. We’ve compiled a quick checklist to help you make your final decision, and hope it directs you to the one you’ll deploy soon.

Advantages vs. Disadvantages

Scheduling

Ah, the calming nature of scheduling. How simple it is. Ok, we’re just messing with you here. There’s absolutely nothing easy about manually scheduling anything! But AdvancedMD and Carecloud can help you out so there’s less human error.

Carecloud has a comprehensive and involved scheduling tool that provides a multi-view calendar. You can push patients quickly through each phase of the process, from checking them in, to setting up future appointments.

However, AdvancedMD’s dynamic abilities to keep track of patient’s schedules goes above and beyond expectations. This practice management software has tools like the AdvancedScheduling module that users can customize to get the most out of the system.

It also sends reminders to patients to decrease no-shows and  offers real-time updates when changes are made. Physicians with multiple locations will benefit from this feature to make life a little easier.

Patient Pre-Registration

It’s hard to keep track of all the changes in the medical industry. Especially when it comes to things like healthcare and medical coverage. It’s even more important to make sure your patients know what out-of-pockets expenses they’re going to paying if their insurance doesn’t happen to cover a certain visit to your office.

Both systems were equally excellent at performing this function, thanks to the capabilities the software offers. AdvancedMD has various tools which users can easily navigate through, like its eEligibility module. Confirming a patient’s insurance can be done quickly before they are even in the office. You can also check on future coverage in the event a patient comes back to your practice in a few months.

Carecloud doesn’t have the same module but offers intuitive dashboards to automatically view eligibility. Users can alert patients on whether or not their insurance handles costs during a visit so there’s no room for surprises when they arrive.

Billing

For many offices, foot traffic can be extremely high regardless of practice size. And even if you operate on a smaller scale, navigating through your billing process can be excruciating.

Which, of course, is why systems like these exist in the first place. AdvancedMD and Carecloud both offer versatile and flexible platforms so once again we are at a stalemate.

Carecloud’s web-based system has just the right tool to help you manage claims and direct patient inquiries. Users can take advantage of CollectiveIQ, which integrates easily with the software’s billing app. You can automate how payments get collected and also check on denials if they occur.

AdvancedMD also has a billing tool which integrates with its scheduling. If a patient needs to create a payment plan with you, it can be easily arranged. Customized dashboards let users view status updates on each payment that does or doesn’t go through. You’ll be able to eliminate human error from incorrect billing, giving your office more credibility.

Patient Information

Gone are the days where you have to record everything by hand, unless you are still looking for a PM software. It may even be one of the reasons why you’re reading this no doubt. But once you have a digital method to store patients data, you’ll be more capable of delivering better customer service.

AdvancedMD offers extensive and detailed ways to input patient information. This system can actually link patients to one another if they are family members. Having this as an option can be helpful when reviewing medical history of one person to understand other people’s wellness.

Carecloud is unique in that users can offer patient education through its portal. The portal is where patients can go to pay bills, but they can also read up and educate themselves about happenings in the medical industry. If they came to your office for a certain treatment option, they can learn more about it and other types of methods.

Communication

When working with coworkers, you want them to communicate directly to you so that you understand what tasks need to get done. And much like human interactions, it’s important for your digital system to share crucial data easily as well. Luckily,  these practice management systems are capable of delivering concise information. They both scored the same due to their high level of access provided to the user and the patient.

Carecloud will remind patients of upcoming appointments via both email and text messages. You’ll be able to sent faxes electronically, which saves time and reduces paper waste in your office.

AdvancedMD provides the same levels of support, but with an added bonus. Patients can cancel their appointments without even having to call into the office. Your phone traffic slows down, opening up time for staff to attend to patients and other action items on their task list.

Reports

The idea behind reporting is that users can utilize collected data they’ve acquired to monitor things like revenue and practice processes without much of the leg work. Medical providers can determine the performance of one or multiple offices, which in turn lead to better, quicker and smarter business decisions in the future.

This feature was scored and rated highly in both platforms, so there isn’t a clear winner either way. Carecloud gives users full view into how the office is doing based on parameters you’ve set as “checkpoints” throughout the year. You can measure successes, failures and areas where opportunities can be made and efficiency levels skyrocket.

AdvancedMD has incredibly developed Business Intelligence (BI) which closely examines not only yearly, but monthly goals. Physicians will be able to create custom reports for almost every aspect of the practice. They can later review and decide if they need to pivot or keep charging forward if everything seems to be on track.

Who’s the Real Winner?

Well, truthfully, both PM softwares are even on their functionalities and scalability. While AdvancedMD does have a slight lead in its ability to schedule patients, Carecloud is just as innovative and user-friendly.

The real question will come down to what immediate needs your practice needs to solve. How do you want to manage your workflows? What is a deal breaker for people within your organization? There are many questions to ask yourself but having your choices narrowed down will speed the process along.